How to cancel
To cancel, the Guest must first notify the Manager in writing at gestion@alchalet.ca or by phone at 1-581-700-7796.
Timing and refunds
- If notice is received thirty (30) days or more before the stay begins, the full booking amount is refunded on receipt of the notice.
- If notice is received less than thirty (30) days before the stay begins, the Guest must pay the full rental amount, excluding the security hold.
Changing dates
The booking date may be changed, at no fee, no later than thirty (30) days before the stay if availability allows. Any price difference is payable by the Guest. No refund is given if the Guest changes to a lower-priced stay.
If the Guest shortens the stay, the full rent remains due.
Force majeure
In the event of unforeseen circumstances or force majeure (major power outage, water or sewer issues, road conditions, natural disasters, illness, death or otherwise), unused days will be refunded if the stay must be interrupted or cancelled, but no additional compensation will be granted. The Guest waives any claim for damages against the Manager or the Owner.
COVID-19: no refund is issued if the Guest or one of their visitors has COVID-19 before the stay begins. The cancellation terms still apply.